Refund policy

Our Return Window We accept return requests within 30 days of your delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.

How to Initiate a Return To begin the return process, please contact us at help@myatlasbeauty.com with your order number and a brief note on the reason for your return. Once your request has been reviewed and approved, we will provide you with a return shipping address and detailed instructions. We kindly ask that you refrain from sending items back prior to receiving written authorization — returns submitted without prior approval cannot be guaranteed for processing.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days. Please note that original shipping charges are non-refundable.

Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the item and your order number. We will make it right — no return shipping required.

Final Sale Items Items marked as final sale are not eligible for return or exchange.

Skincare & Hygiene Notice Due to the nature of skincare products, we are unable to accept returns on items that have been opened or used, unless the product is defective or damaged upon arrival.

Questions? We're here to help. Reach out to us at help@myatlasbeauty.com and our team will respond within 1–2 business days.